Privacy Policy

This privacy notice provides details of how Animate Veterinary Physiotherapy collects, stores and processes your personal data. 

 

Owner and Data Controller: Charlie Quinn – Animate Veterinary Physiotherapy

Owner contact email: animatevetphysio@outlook.com

 

Data collection

Data is collected from you, your veterinary surgeon and other paraprofessionals involved with the treatment of your animal.

 

Veterinary consent/referral forms

Physiotherapy is only undertaken following receipt of a completed veterinary referral/consent form in accordance with The Veterinary Surgery (Exemptions) Order 2015 (SI2015/772) in the Veterinary Surgeons Act (1966).  These forms are stored on a password protected OneDrive cloud account; access to this account is granted solely to Charlie Quinn of Animate Veterinary Physiotherapy.

Physiotherapy treatment reports

These are medical documents produced to document the treatment of your animal and monitor progress. This information is shared with your veterinary surgeon and other paraprofessionals involved in the treatment of your animal.  In accordance with insurance requirements, the records shall be kept for at least 7 years following the last occasion on which treatment was given.  

 

Contact details

Addresses, telephone numbers and email addresses are stored in a password protected Samsung account with your first name, surname and your animals’ name.  All electronic devices are password protected and linked to a OneDrive cloud account as security. 

 

How else may we use your data

You may receive emails/texts/WhatsApp messages from time to time with special offers and services Animate Veterinary Physiotherapy think you may like. You have the right at any time to stop Animate Veterinary Physiotherapy contacting you for marketing purposes.

 

Photographs and videos

Photographs and videos of your animal(s) may be taken and stored to enable assessment of progress during ongoing treatment. Any such photos or videos are stored on a password protected OneDrive cloud account and are only shared on social media and/or our website with your permission.

 

Your data protection rights

Every client is entitled to the following;

  • To request copies of your personal data from Animate Veterinary Physiotherapy.  We may charge you a small fee for this service

  • You have the right to request that Animate Veterinary Physiotherapy correct any information you believe is inaccurate.  You also have the right to request we complete any information you believe to be incomplete.

  • You have the right to request that Animate Veterinary Physiotherapy erase your data under certain conditions and with due consideration of our legal requirements.

  • You have the right to request that Animate Veterinary Physiotherapy restrict the processing of your personal data, under certain conditions.

  • You have the right to object to Animate Veterinary Physiotherapy processing your personal data, under certain conditions.

  • You have the right to request that Animate Veterinary Physiotherapy transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 

If you make a request, Animate Veterinary Physiotherapy have one month to respond to you.  If you would like to exercise any of these rights, please contact us at our email; animatevetphysio@outlook.com or call us on 07971 172 718.

 

Website cookies

This website uses cookies. Cookies are small files saved to the hard drive of the user’s device, which track, save and store information regarding the user’s interactions and usage of the website. This enables the website, through its server, to produce a more tailored experience for site users. “Assumed consent” is used – if the user is unhappy about the use of cookies they can simply leave the website. Most modern browsers allow you to control your cookie settings. You can disable them completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website and also a large population of websites on the internet that use cookies to serve their content. To learn how to disable cookies on browsers please click here https://support.google.com/accounts 

 

Privacy policies of other websites

The Animate Veterinary Physiotherapy website contains links to other websites.  Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy

 

Changes to our privacy policy

Animate Veterinary Physiotherapy keeps its privacy policy under regular review and places any updates on this web page.  This privacy policy was last updated on 11th February 2020.

 

How to contact us

If you have any questions about Animate Veterinary Physiotherapy’s privacy policy. The data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email to animatevetphysio@outlook.co or by calling us on 07971 172 718.